Vodafone Recruitment for Proactive Management Officer - Network Monitoring

Vodafone Global Enterprise (VGE) is our Global organisation, committed to providing innovative products and services to enable multi-national organisations to stay agile and competitive – wherever in the world they do business.  We are on a journey to pioneer a world of total communications solutions, where fixed, mobile, voice and data will all become one mobility solution and are able to help our clients do ‘more with less’ by empowering employees to work more flexibly and efficiently.
We are recruiting to fill the position below:
Job Position: Proactive Management Officer – Network Monitoring
Job Ref: 0707/CRM/OPS/NIG
Location: Lagos
Job Type: Full-time
Employment Type: Permanent

Purpose
    The Job holder is required to monitor the network in a bid to minimize service impact to customers and reduce MTTR on faults to the barest minimal.

Principal Accountabilities
Network monitoring;
    Monitor alarms and performance information on  24×7 basis as operated by the shift systems
    Responsible for the day to day monitoring, logging and first troubleshooting of all events on the core and access network.
    Incident Management  across the functions  of the CSOC
    Providing feedback and reports to customer on Incidents through the lifecycle of the incident
    Providing information and update to Vodacom Management through the lifecycle of  incidents
    Escalation of faults exceeding respective Mean Time To Restore (MTTR)
    Periodic Reporting on Vendor and Supplier performance
    Perform First-Level, professional   troubleshooting support
    Supporting resolution of incidents with other resolver teams and Vendors
    Other job duties and responsibilities as assigned

Communications and Work Relationships:
    Internal: All staff
    External: Customers and Vendors/Providers.
    Other Business Units: All Departments

Knowledge
    The job holder must have a Good University Degree/HND in Electrical/Electronic Engineering or related fields
    Proficiency in the use monitoring tools e.g.  NMS, Cacti,  Azotel, Nagios, Entuity, Cambridge VNMS, SAF,NEC & Ceragon NMSs
    Good knowledge of SLA metrics and measurements,
    Proficiency in the use of Ticketing Platform-Sage Pastel Evolution
    Proficiency in the troubleshooting of Routing protocols such as OPSF, BGP, MPLS
    A minimum of 3 years post NYSC experience in a similar Network Operations environment.
    Possession of CCNA is an added advantage.
    Proficiency in Microsoft Office (Excel & Powerpoint)

Skills:
    Multi-tasking ability
    Attention to details
    Good team player
    Network troubleshooting skills in Hardware, Switching and Routing
    Excellent communication skills. Both written and verbal communication
    Excellent customer relation,
    Clients management skills
    Strong facilitation, conflict resolution and investigative skills
    Resilience and ability to work under pressure

Values:
    Integrity,
    Confidence
    Assertive
    Proactive
    Empathy