Campaign / Leads Officer

BranndIT is a digital agency, designing, developing and implementing high impact experiences for both online and offline audiences.
We are recruiting to fill the position below:

Job Position: Campaign/Leads Officer
Location: Nigeria
Job Function: Leads Follow up, Client Service & General Business
Employment Type: Adhoc
Seniority Level: Entry Level

Job Description
    Follow up on campaign leads to filter and categorize leads based on level and urgency of interest
    Prepare and share reports on leads
    Identify and assess customers’ needs to achieve satisfaction
    Strategize and implement appropriate marketing and promotion of the company
    Identify and assess leads/customers’ needs to achieve satisfaction
    Provide accurate, valid and complete information by using the right methods/tools
    Meet personal/leads targets and call handling quotas
    Follow communication procedures, guidelines and policies
    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    Keep records of customer interactions, process leads’ account and file documents/details
    Take the extra mile to engage leads/clients

Other duties or administrative support:
    Maintain a strong commitment to the purpose and values of the company
    Maintain a learning posture, a cheerful disposition, good interpersonal communication skills
    Willing to work in a relational environment
    Maintain a strong commitment to the purpose and values of the business
    Maintain a commitment to excellence and customer service orientation
    Maintain absolute discretion in matters of confidentiality

Required Skill
    Proven customer support experience or experience as a client service representative
    Track record of over-achieving quota
    Strong phone contact handling skills and active listening
    Familiarity with Office processing tools (Microsoft Office Suite), CRM systems and practices
    Customer orientation and ability to adapt/respond to different types of characters
    Excellent communication and presentation skills
    Ability to multi-task, prioritize, and manage time effectively

Application Deadline: 29th July, 2017.