Client Experience Officer Job at ConSol Limited
ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.
We are recruiting to fill the position below:
Job Position: Client Experience Officer
Job Location: Marina, Lagos
Employment Type: Contract
Job Responsibilities
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call (outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
Job Requirements
Education Qualification:
- Minimum of ND in Mass Communications or any related field.
Professional Qualification:
- Relevant Contact Centre Operations Certification.
Experience:
- Experience in the Banking / Financial Sector is a MUST.
- Candidate with Banking Experience is preferred
- Minimum of 1-2 years relevant work experience in the Contact Centre
- Working knowledge of appropriate CRM software (preferably Zendesk) and understanding of the Contact center industry.
Method of Application
Interested and qualified candidates should send their CV to: apply@consollimited.com using the "Job Title" as the subject of the email.
Note
- Applicants MUST be ready / available to start work immediately
- Only applicants residing in the following axis will be considered:
- Ilupeju / Oshodi / Mushin
- Somolu / Bariga / Yaba / Ebutte-Metta
- Maryland / Ikeja / Ogba
- Isolo / Ilasa / Okota / Cele / Surulere
- Oworoshoki / Gbagada / Anthony.
Similar Jobs
- Head of Customer Service Job at Rekrut Consulting Limited
- Customer Care Assistant Job at Rekrut Consulting Limited
- KYC NIN Verification Agent Job at Outcess Solutions Nigeria Limited
- Customer Service Representative Job at Booze.ng
- Customer Service Officer / Telemarketer Job at Magnacap Limited
- Cashier / Waitress Job at Joefelin Resources
- Helpdesk Officer (Food / Retail) Job at So Fresh
- Cashier Job at Samcham Holdings Limited
- Relationship Manager Job at Beacongate Limited
- Job Vacancies at Advantage Health Africa