Contact Center Agent Job at KCL Jobs

KCL Jobs is dedicated to connecting top talent with the right opportunities. We specialize in sourcing skilled professionals across various industries, ensuring seamless hiring solutions for businesses. Our commitment to excellence, efficiency, and integrity makes us a trusted partner in workforce solutions.

We are recruiting to fill the position below:

Job Position: Contact Center Agent

Job Location: Lekki - Oniru, Lagos

Summary

• Are you a great communicator with a passion for customer service? Join our dynamic team as a Contact Centre Agent and be the voice of our brand, helping customers with their inquiries and delivering excellent service.

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries, complaints, and requests promptly
• Escalate complex issues to the appropriate departments
• Meet performance targets for response time, call quality, and customer satisfaction
• Provide accurate information about products and services
• Log interactions and follow up on unresolved issues
• Maintain a positive and helpful attitude at all times.

Requirements

• Minimum of a B.Sc (Second Class Lower) from a recognized institution
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Must reside in or have easy access to Lekki or Oniru.

Remuneration

• Salary: N101,000 monthly. 
• Incentives: Leave Allowance, 13th Month Pay, Performance Bonuses.

Method of Application
Interested and qualified candidates should send their applications to: victoria.skinn@kennediaconsulting.net using the Job Position as the subject of the email.