Customer Care Executive (Inbound)
Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa, Europe and America.As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.
Contec Global Group is recruiting to fill the position below:
Job Title: Customer Care Executive (Inbound)
Location: Lagos
Essential Duties and Responsibilities
- Assisting selling processes for our customers and generating additional Sales
- Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support
- You will put customers at the center of your day, helping our customers with a range of products
- Performing phone conversations with customers to answer their questions, provide information and advise them
- Handling special requests and complaints of customers
- Collecting and storing useful data within our backend system
- Ensuring follow up through emails, phone or any required means
- You’ll need to be flexible with your working hours
Requirements/Qualifications
- Bachelor’s Degree in any reputable institution
- Candidate should possess 2-3 years Experience in related field
- A previous experience in in the field of CRM would be appreciated
Skills
- Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
- Ability to foster and maintain relationships with individuals
- Excellent negotiation skills and strong communication skills - proven results with key decision makers
Remuneration
- N 75,000 - 100,000
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