Customer Care Personnel Job at Pcplanet.com

Pcplanet.com is Nigeria’s leading online technology retailer committed to providing excellent shopping experience for tech-enthusiasts and mainstream e-shopper. We work relentlessly to ensure customer satisfaction by providing reliable decision making resources, unbeatable low pricing and super-fast delivery. Our highly valued customers get to enjoy novel services like our free tech support and free setup on delivery. Technology is constantly changing and top brands are continually launching new models. At Pcplanet.com you can be sure to find the right product that best fits your needs and budget.
 

Job Title: Customer Care Personnel

Requirements

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively

Job description

• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs
• Build sustainable relationships through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers