Customer Care Representative Job at Uncle Stan's Foods

Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Lagos
Employment Type: Full-time

Job Summary


  • As a Customer Service Representative with one year of experience, you are responsible for providing exceptional customer service to clients through various channels such as phone, and chat.
  • You will leverage your previous experience to handle customer inquiries, resolve issues, and ensure customer satisfaction while adhering to company policies and procedures.

Key Responsibilities

  • Customer Interaction: Interact with customers professionally and courteously, addressing their inquiries, concerns, and feedback promptly and effectively.
  • Problem Resolution: Utilize your knowledge and experience to troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
  • Product/Service Knowledge: Demonstrate a comprehensive understanding of the company's products or services, including features, benefits, pricing, and policies, to assist customers effectively.
  • Cross-functional Collaboration: Collaborate with other departments such as sales, billing, and technical support to address complex customer issues and provide seamless service.
  • Process Improvement: Identify opportunities for process improvements based on recurring customer issues or feedback and communicate suggestions to management for consideration.
  • Quality Assurance: Adhere to quality standards and service level agreements (SLAs) to ensure consistently high-quality service delivery and customer satisfaction.
  • Communication: Communicate clearly and effectively with customers via phone, email, chat, and in-person interactions, ensuring accurate understanding and resolution of their queries.
  • Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using appropriate documentation systems or software.
  • Training and Development: Stay updated on product/service changes, industry trends, and customer service best practices through ongoing training and professional development activities.
  • Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and implement strategies to enhance the overall customer experience.

Qualifications and Skills

  • Minimum of one year of experience in a customer service role, preferably in a similar industry or environment.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Attention to detail and accuracy in documenting customer interactions and resolutions.
  • Flexibility to adapt to changing priorities and work schedules, including evenings, weekends, and holidays as needed.
  • Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools for managing customer interactions.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Commitment to continuous learning and self-improvement to enhance job performance and customer satisfaction.

Method of Application
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the Job Position as the subject of the mail.