Customer Experience Manager Job at House of Launi

House of Launi is a ready-to-wear fashion brand that deals in bespoke designs, easy and ready to wear. customized designed for both genders and all sizes.

We are recruiting to fill the position below:

Job Position: Customer Experience Manager

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Responsibilities

• Manage customer experience frominitial contact to post-sales follow-up to ensureevery interaction is memorable.
• Respond promptly and effectively to customers' inquires and messages via WhatsApp and Instagram.
• Collaborate with clients to understand their style preferences and recommend suitable designs for various occasions.
• Ensure accurate communication of design to the production team for precise execution.
• Conducts quality checks, fittings and follow-ups to guarantee customer satisfaction.

Requirements

• 2 - 4 years of work experience.
• Previous experience in a fashion house or retail setting and sales.
• Strong communication skillsand ability to handle customer inquiries effectively.
• Must be available to start immediately.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: houseoflauni@gmail.com using "Customer Experience Manager" as the subject of the mail.