Customer Experience Officer Job at Alpha Mead Group

Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management, and Real Estate Financing Services.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer
Job Location: Lagos

Job Description

• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Participate in roadshows and market activation
• Analysing customer feedback on product ranges and new releases, as well as preparing reports.
• Receive and resolve customer complaints from all channels
• Document processes and logging technical issues, as well as customer compliments and complaints
• Meet minimum number of daily outbound calls per hour and/or minutes on phone calls
• Identify customer needs and take proactive steps to maintain positive experiences.
• Develop feedback surveys
• Prepare weekly telesales report
• Scheduling in-person and online meetings with customers
• Research and develop strategies to improve and maintain the overall brand experience
• Keep informed of industry trends and new CRM technologies.?
• Perform other duties as assigned by the Customer Experience Manager

Qualifications

• Bachelor's Degree in Marketing, Communications, Advertising, Business Administration, or in a related field.
• Minimum of 2 years post-qualification experience as a customer experience officer in a well-structured and process-driven environment
• Experience gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office and CRM software
• Exceptional interpersonal skills and a client-centered approach.
• Sound knowledge of data analytics for reporting
• Excellent communications skills