Customer Relations Officer Job at Shawali

Shawali is an e-commerce platform that offers a unique shopping experience that is unparalleled in the industry. Our platform is designed to provide seamless shopping, order placement and delivery experience, whether you're looking to purchase a single item or bulk products. We are a platform to traditional middlemen serving as catalysts to big and small commercial activities taking place across local markets.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Responsible for building positive interactions and relationships with customers and communicating across email, phone, and live chat with excellent clear and concise communication skills.
• Assist customer’s needs with product selection, order placement, replacement, returns, shipping and resolutions.
• Manage all online orders accurately track and report order progress, follow up and handle all customer queries
• Assist the marketing team as required with general administrative tasks and preparing the Campaign & Visual Merchandising collateral for stores.

Requirements

• Candidates should possess a Bachelor's Degree
• Minimum of 3 years of experience in customer service for an e-commerce business, preferably a marketplace or consumer products
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
• Strong E-commerce background
• Quick learner with the ability to absorb information on our brand's history, product offerings and communications
• Outstanding written and verbal English communication skills, great phone etiquette and elevated speech
• Proven to be organized, methodical and rigorous.