Customer Relationship Manager /Help Desk - UPDC Plc Job at UAC of Nigeria Plc

UAC of Nigeria Plc. is a leading private sector enterprise with active participation in the development of the country since 1879. A diversified, food-focused company, UAC’s operations span the animal feeds, packaged foods, real estate, paints and logistics sectors of the economy. We are committed to building and developing our people towards realizing their full potentials.

We are recruiting to fill the position below:

Job Position: Customer Relationship Manager /Help Desk - UPDC Plc
Job Location: Lagos
  
Responsibilities

• Build relationships with key employees among customers
• Schedule regular meetings with customers to ensure they are satisfied
• Collaborate with internal teams (e.g. finance, engineers,  procurement) to address customers’ needs
• Maintain daily log of issues raised and resolved
• Follow up with customers to ensure issue has been resolved
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Understand service offerings enough to answer questions.
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support

Requirements

• Proven experience as a Client Relations Manager
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office,
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving attitude
• Ability to work well with a team
• Ability to stay calm when customers are stressed or upset.
• Ability to remain professional and courteous with customers at all times