Customer Service Executive Job at Stedarol Global Concept Limited

Stedarol Global Concept Limited is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Executive
Job Location: Lagos

Job Duties/Requirement

• Answers customer support messages via telephone or Web promptly to enhance the customer service experience
• Patiently listens attentively to customer and connects them with the appropriate department to address their needs
• Quickly learns the functions of the system to log in and respond to customer complaints
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
• Keeps sensitive information and financial records private and confidential
• Works with management to maintain best practices for efficient communication with customers
• Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
• Address costumer questions about new products, services, promotions on sales
• Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
• Willing to learn from management to properly apply company policy to customer solutions
• Contributes to bottom lines sales by increasing customer satisfaction.

Minimum Qualification

• ND in any relevant fields.

How to Apply
Interested and qualified candidates should send their CV to: info.stedarolglob@gmail.com Using the "Job Title" as the subject of the mail.