Customer Service Manager Job at Proten International

Proten International is a fast riding human resource consulting firm with a mission to be the leading business support solution company in Nigeria.

We are recruiting to fill the position below:

Job Position: Customer Service Manager
Job Location: Lagos
Job Type: Full Time employment with a probationary period of 6 months

Roles and Responsibilities

• Delivering a comprehensive service to inquiring customers
• Managing Customers account (Key account management)
• Keeping a record of customers interaction and details of action taken
• Managing a large number of incoming calls and emails
• Delivering a comprehensive service to inquiring customers
• Organize and participate in events to build community and boost brand awareness
• Relay community feedback to relevant internal stakeholders.
• Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
• Devise and implement community communication initiatives.

Qualifications and Skills Set / Values

• Bachelor's Degree qualification
• At least 3 years of prior relevant experience
• Absolute discretion and confidentiality
• Maturity, character and cultural intelligence
• Drive and ability to work with minimal supervision
• Excellent spoken and written communication
• Intellect & thirst for knowledge
• Computer literacy is a MUST
• Attention to detail and ability to keep accurate records & documentation
• Good relationship skills and ability to communicate effectively via online channels.

Remuneration

• Competitive salary
• Health benefits
• Housing allowance a year after confirmation
• Laptop, phone and internet allowance
• Out-of-station costs will be covered.