Customer Service Officer
IBFCAlliance Limited - Our client is a Premier Clinic and Hospital that provides ophthalmologic care in Nigeria and focused on providing excellent and quality eye care services through efficient training and education, with patient satisfaction and well-being.
Our client is recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Lagos
Job Descriptions
- The Customer Service officer is the hospital gatekeeper responsible for delivering excellent service to patients and maintaining high customer satisfaction.
- He/She is also the custodian of the Hospital Record Management System/Customer Relations Management and is responsible for maintaining a high level of confidentiality of patient information.
Duties and Responsibilities
General Administrative Work:
- Open and maintain patient records
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Place or cancel appointments
- Keep patient records and file documents
- Utilize computer technology to manage patient records
- Manage patient information and other pertinent information such as addresses and phone numbers
- Advise patients on company information
- Compile reports on overall customer satisfaction
- Resolve customer complaints via phone, email, mail or social media
Communication:
- Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
- Greet customers warmly and ascertain problem or reason for calling
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Work with Hospital Admin Manager to ensure proper customer service is being delivered
Calendar and Agenda:
- Manage and schedule meetings for the Hospital MD
- Manage requests for meetings by key stakeholders or other
How to Apply
Interested and qualified candidates should send their Application and CV to: info@ibfcalliance.com
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