Customer Service Officer Job at Gen 128 Limited
Gen 128 Limited is currently recruiting suitably qualified candidates to fill the position below:
Job Position: Customer Service Officer
Job Location: Lagos
Job Type: Full Time
Job Description
- We are currently looking to recruit a Customer Service Officer to work from our offices based in Ikeja.
Responsibilities
- Provide excellent customer support service to customers via telephone/or e-mail;
- Responsible for liaising with our customers and keep up the level of customers' satisfaction;
- Resolve service problems by clarifying the customer's complaint and taking prompt action;
- Providing customers with information about products & services offered;
- Recommends potential products or services to clients by analyzing customer needs.
- Co-ordinate Online Meetings/Interviews with customers;
- Keeping customer records up to date;
- Produce service and daily reports as required;
- Review and evaluate current processes to ensure a smooth and efficient service;
- Undertake telephone/online enquires
Requirements
- Customer Service or Call Centre Experience;
- Excellent command of English Language - Written and Spoken;
- Excellent Telephone and Interpersonal skills;
- Excellent Computer Literacy & Record Keeping Skills;
- Excellent Administrative and Organizational skills
- Knowledge of using Social Media platforms;
- Ability to work with own Initiative & achieve set goals;
- Willingness to learn and develop;
- Team player open to share knowledge and to support your colleagues;
- Professional attitude and orientation to details.
- Minimum qualification - HND
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: jobs@Gen128.biz
Note: Only Applicants that live within a 30 minutes travel distance of Ikeja will be considered.
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