Customer Service Officer Job at Startup Soar Consulting

Startup Soar Consulting - Our client, a reputable restaurant in Lokoja, committed to delivering excellent dining experiences through quality meals and exceptional service.

They are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lokoja, Kogi
Employment Type: Full-time

Job Summary

• To strengthen our front-of-house operations, we are seeking a professional and customer-oriented Customer Service Officer to join our team.

Key Responsibilities

• Greet and welcome guests warmly, ensuring a positive first impression.
• Manage reservations, seating arrangements, and customer flow.
• Provide menu information and assist customers with inquiries.
• Handle customer complaints politely and resolve issues promptly, escalating when necessary.
• Process customer requests such as takeout orders, billing, and payments.
• Maintain accurate records of reservations, feedback, and service reports.
• Coordinate with wait staff, kitchen, and management to ensure smooth service.
• Uphold restaurant standards of hygiene, service quality, and professionalism.

Requirements

• Minimum of OND / BSc Degree; additional hospitality training is an advantage.
• Prior experience in customer service, hospitality, or front desk role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Strong problem-solving skills with a customer-first attitude.
• Professional appearance and friendly demeanor.
• Flexibility to work evenings, weekends, and public holidays.

Method of Application
Interested and qualified candidates should send their CV  to: startupsoarrecruit@gmail.com using "Customer Service Officer" as the subject of the mail.