Customer Service Officer Job at Willers Solutions Limited
Willers Solutions Limited - Our client, a reputable firm in the FMCG sector is recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Port Harcourt, Rivers
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Bachelor's Degree from a reputable university.
- At least 1 year of experience in the invoicing process using ERP software is a must.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices.
Remuneration
N100,000 monthly.
Method of Application
Interested and qualified candidates should send their CV to: jobs@willerssolutions.com using the Job Position as the subject of the email.
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