Customer Service Representative Job at HTS Farms Limited

At HTS Farms Limited, the purpose of our existence is to utilize technology to successfully connect agricultural businesses with one another, their customers, and relevant information. We work in partnership with several farms to provide the highest quality products at affordable rates to our customers both for local consumption and the global market.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Abuja (FCT)

About the Job

• We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
• As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers and ensuring their satisfaction with our products and services.

Responsibilities

• Respond to customer inquiries and provide accurate information about our products, services, and policies
• Assist customers with order placement, tracking, and returns
• Maintain customer records and update relevant information in our CRM system
• Resolve customer complaints and issues in a timely and professional manner
• Collaborate with other departments to address customer concerns and improve overall customer experience
• Identify opportunities to upsell or cross-sell products and services to customers

Requirements

• Previous experience in customer service or a related field is preferred
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving abilities and the ability to think on your feet
• Proficiency in using customer service software and CRM systems
• Flexibility to work evenings, weekends, and holidays as needed

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: careers@htsfarms.ng using the Job Position as the subject of the email.