Customer Service Representative Job at TeamAce Limited

TeamAce Limited - Our client, an IT Infrastructure company, is recruiting suitable candidates to fill the position below:

Job Position: Customer Service Representative

Job Location: Magodo, Lagos

Job Summary

• As our Customer Service Representative, you will be responsible for providing exceptional service by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
• This role involves dealing with customers through phone, email, chat, teams, Zoom, and the use of an Incident management tool.

Responsibilities

• Drive repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions
• Effectively and efficiently supports customers on a variety of products by providing advice and guidance on the use of products and resolving issues
• Builds strong working relationships internally to collaborate on solving customer issues
• Provide accurate information regarding the company’s products and services.

Requirements

• Candidates should possess a Bachelor’s Degree in Business, Computer Science, or a related field is a plus.
• A minimum of 2-3 years of relevant experience in a customer service role.
• Proficiency in CRM software, Microsoft Office suite, and other customer service tools.

Salary
N250,000 - N300,000 / Month.