Customer Support Executive Job at Pajuno Development Company

Newage Solutions and Technologies Limited is an ICT Firm with offices in United States, United Kingdom & Nigeria; Providing services in the areas of Software Development, Deployment & Support, Database, Computer/Network/Telecoms Infrastructure, Business Process Outsourcing, Enterprise Solutions, Digital Marketing, IT Security, Cloud Solutions.

We are recruiting to fill the position below:

Job Position: Customer Support Executive
Job Locations: Ibadan & Lagos
Job Type: Full Time
Slot: 10 Openings

Job Description

• Communicating with clients about their experiences with a product or service
• Deliver efficient and quality customer service consistently.
• Maintain a database for collating useful customer information
• Providing suitable advice on purchases to clients
• Answering client questions about properties and other related services.
• Taking or processing orders for a product or service
• Listening to customer complaints or concerns and working to resolve their issues promptly.
• Build and maintain long term and profitable relationships with customers
• Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.
• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients’ issues to Customer Support Manager for follow up in a timely manner.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Maintain complete and accurate customer correspondence data and related reports.
• Manage customers’ portfolio to maximize relationship building opportunities and running periodic customer satisfaction survey.

Job Specification

• BSc or Associate Degree in any Social Science field with Customer Service Certification
• 3yrs or more Customer Service experience.
• Ability to effectively use (Microsoft Office and CRM applications)
• Active listener, articulate speaker, and adaptable to client peculiarity
• Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.