Experienced Center Agent Job at GIG Logistics

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

We are recruiting to fill the position below:

Job Position: Experienced Center Agent

Job Locations: Wuse, Utako and Kubwa - Abuja; Aba - Abia; Agungi, Ajah, Lekki, Isolo, Amuwo-Odofin, Ikotun, Ikorodu, Gbagada, Ilupeju, Jibowu, Yaba, Surulere, Ikeja, Ikosi and Broad Street (Lagos Island) - Lagos; Port Harcourt - Rivers; Yola - Adamawa; Awka - Anambra; Akpakpava - Edo

Job Description

• The Experienced Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.

Responsibilities

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
• Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
• Promote and cross-sell company’s products

Requirements

• Certificate of completion of NYSC
• Good communication and computer literacy skills
• Previous customer service experience is an added advantage

Remuneration
N84,000 Monthly.