Experienced Front Desk Personnel (Female) Job at House 5 Royal Comfort Limited

House 5 Royal Comfort Limited is a 3-Star Hotel committed to the delivery of excellent customer satisfaction and experience.

We are recruiting to fill the position below:

Job Position: Experienced Front Desk Personnel (Female)

Job Location: Agidingbi, Lagos
Employment Type: Full-time

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Requirements

• Candidates should possess a Bachelor's Degree with relevant work experience.

Method of Application
Interested and qualified candidates should send their CV to: hr@gatewayaviation.com.ng using ''Experienced Front Desk'' as the subject of the mail.