Front desk executive

Job Summary

Our client in a financial service company in GRA Ikeja seeks to recruit a Front Desk Representative to undertake all receptionist and administrative duties. You will be the “face” of the company for all visitors and will be responsible for the first impression we make, whilst ensuing the office administrative functions are managed effectively.

Job Description

Job brief

The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

Greet and welcome guests.

Answer questions and address complaints

Answer all incoming calls and redirect them or keep messages.

Receive letters, packages etc. and distribute them.

Prepare outgoing mail by drafting correspondence, securing parcels etc.

Check, sort and forward emails.

Monitor office supplies and place orders when necessary.

Keep updated records and files.

Monitor office expenses and costs.

Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements and skills

Proven experience as front desk representative, administrative officer or relevant position

Familiarity with office machines (e.g., fax, printer etc.)

Knowledge of office management and basic bookkeeping

Proficient in English (oral and written)

Excellent knowledge of MS Office (especially Excel and Word)

Strong communication and people skills

Good organizational and multi-tasking abilities

Problem-solving skills

Customer service orientation

High School diploma: additional qualifications will be a plus.