Customer Success Executive Job at Infinion Technologies

At Infinion Technologies, we design productivity boosting solutions aimed at delivering business value and making infrastructure and applications available to enterprises. We are a technology and business solutions Company established with the objective of providing world-class solutions to Enterprise Businesses. We seek to offer individuals and organisations sublime services to improve operational efficiency. As a certified Microsoft Partner, we never lose sight of the role we play in helping businesses automate their processes and solve their problems in the local and international community.

We are recruiting to fill the position below:

Job Position: Customer Success Executive
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• As a Customer Success Manager, you will serve as the operational heartbeat of our business and our customer.
• You will ensure we fully leverage the Microsoft Partner ecosystem to deliver value — maximizing incentives, advancing specializations, aligning with Microsoft programs, and ensuring our customers are correctly associated and benefiting from the services we provide. 
• You’ll work across our delivery, sales, and technical teams to ensure that both our partnership with Microsoft and our customer engagements are optimized, accredited, and recognized.

Responsibilities
Partner Center Administration & Governance:

• Maintain and update our organization’s Microsoft Partner Center profile, competencies, locations, and associated roles.
• Ensure accurate customer association using CPOR, PAL, and DAP across all active projects.
• Monitor scorecards, solution partner status, and partner benefits usage.

Incentives & Benefits Optimization:

• Manage end-to-end lifecycle of Microsoft incentives and rebates—from enrollment to claims.
• Ensure timely registration for incentive programs (e.g., Solutions Partner Designations, Co-Sell, Azure Consumption Rebates).
• Work with finance and delivery to reconcile incentive payments and drive benefit realization.

Solution Partner & Specializations Strategy:

• Drive attainment of solution partner designations across all solution areas (Data & AI, Infra, Business Apps, etc.).
• Lead specialization strategy including planning, submission, evidence collation, and renewals.
• Lead roadmap for attaining and maintaining Solution Partner designations.

Customer Association & Usage Linkage:

• Execute CPOR (Claiming Partner of Record), PAL (Partner Admin Link), and DAP (Delegated Admin Privileges) strategies to ensure maximum visibility and credit for customer engagements.
• Support participation in strategic programs like Catalyst, FastTrack, Azure Migration Program, and Solution Assessments.
• Partner with delivery and sales to ensure accurate tagging and tracking.

Customer Workload Adoption & Success:

• Drive and track the customer workload adoption rate for core Microsoft workloads (Azure, M365, Dynamics 365, Security, etc.), aiming for high engagement and utilization.
• Ensure customers activate and adopt the workloads they’ve been onboarded for, monitoring adoption metrics closely.
• Collaborate with delivery and sales teams to ensure that customer usage aligns with their needs, driving usage growth.
• Report on monthly workload adoption rates to leadership and adjust strategies for improving activation and utilization where necessary.

Strategic Insights:

• Support account teams for joint opportunity development.
• Advise leadership on gaps, opportunities, and roadmap planning to deepen Microsoft engagement and customer success alignment.

Qualifications

• 3 - 5+ years of experience within the Microsoft Partner Ecosystem
• Strong familiarity with Microsoft incentive structures, CPOR/PAL processes, and solution partner program.
• Excellent attention to detail and a structured, process-first mindset.
• Experience driving or supporting solution area specializations and certifications.
• Ability to navigate cross-functional teams and influence without authority.
• Strong written and verbal communication skills, with a consulting-level presentation style.
• Familiarity with global compliance and audit standards related to partner engagements.

Method of Application
Interested and qualified candidates are to send their CV to: careers@infinion.co using the Job Position as the subject of the email.