Customer Onboarding Specialist Job at Westcorp Services

Westcorp services is a full service meeting and event management company that offers our clients a wide breadth of experience and knowledge. Our team of Professionals has on average, 10 years of experience in Trainings, Conventions, meeting and event industry

Our services include all facets of planning and operating events, this includes web development, on- line registration call center and other registration services, air ticketing and transportation, logistical cordination, tradeshow management, budget management, creative services, Marketing campaigns, vip and speaker handling, and virtually any aspect of meeting management process.

We are recruiting to fill the position below:

Job Position: Customer Onboarding Specialist
Job Location: Ketu, Lagos
Employment Type: Full-time

Job Description

• We are seeking an enthusiastic and tech-savvy Customer Onboarding Specialist to join our dynamic team.
• As the first point of contact for new customers, you will play a crucial role in guiding them through the initial stages of our product, ensuring they understand its features and realize its value.

Responsibilities

• Act as the primary contact for new customers, answering questions, handling objections, and keeping them engaged.
• Advocate for customers by capturing and sharing feedback.
• Proactively contact customers at the first sign of trouble to improve trial conversions.
• Monitor setup progress on accounts and provide guidance on next steps.
• Demonstrate or troubleshoot features through scheduled calls or video meetings.
• Work with the Customer Education team to set up automated outreach and create helpful collateral.
• Review new job postings to provide constructive feedback based on guidelines.

Requirements and skills

• Proficiency with CRM, Customer Success, or Help desk tools.
• A track record of hitting objectives and embracing new challenges
• Tech-savvy with the ability to quickly learn new products and explain them to others.
• Analytical and creative in finding solutions for customers.
• Excellent communication skills, both verbal and written.
• Ability to prioritize, multitask, and manage time effectively.
• Passionate about improving processes and delivering a fantastic customer experience.

Salary
N70,000 - N100,000 / month.

Method of Application
Interested and qualified candidates should send CV to: westcorpservices@gmail.com using the Job Position as the subject of the mail.