Front Desk Officer Job at Fadac Resources and Services Limited
Fadac Resources and Services Limited - Our client is Nigeria's leading full service print and copy center offering quality printing solutions for everyday & corporate printing needs. Established with a firm commitment to efficient service and customer service satisfaction.
Due to expansion, they are recruiting to fill the position below:
Job Position: Front Desk Officer
Job Location: Lagos
Employment Type: Full-time
Responsibilities
- Answer incoming calls and respond to inbound email messages
- Building and maintaining good relationships with key customers
- Handling online inquiries by sending quotations, closing deals and hand over to branches for the execution of jobs.
- Updating database
- Resolving customer complaints quickly and efficiently
- Keeping customers updated on the latest services to increase sales through outbound calls and emails
- Ensure stationeries sales
- Expanding the customer base by upselling and cross-selling
- Preparing daily / weekly / monthly reports such as client database, call reports, big jobs, lead generation, deposit and machine counter.
Requirements
- Minimum of First Degree in any discipline with 2 years of relevant experience in a similar industry
- Professional Certification in Customer Service Management is an added advantage.
- Ability to implement plans and instructions
- Excellent communication via telephone and email
- Problem-solving ability
- Ability to plan and execute plans.
Method of Application
Interested and qualified candidates should send their CV to: samuel@fadacoutsourcing.com using the Job Position as the subject of the mail.
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