Front Desk Officer Job at Musada Hotels and Luxury Suites
Musada Hotels and Luxury Suites is a 4 star Hotel offering premium hospitality services in the heart of Abuja.
We are recruiting to fill the position below:
Job Position: Front Desk Officer
Job Location: Abuja (FCT)
Job Description
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payment
Requirements
- Candidates should possess a Bachelor's Degree / OND qualification.
- 2- 5 years of PROVEN work experience in the hospitality industry is compulsory.
- Must be computer literate with adequate knowledge of hotel management software.
Method of Application
Interested and qualified candidates should send their CV to: people@musadahotels.com using the Job Position as the subject of the email.
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