Graduate Travel / Visa Consultant Job at Justintime Travels

Justintime Travels is a travel agency is a business that provides travel-related services to customers on behalf of suppliers such as airlines, car rentals, cruise lines, hotels, railways, and package tours. The primary goal of a travel agency is to help customers plan and book the perfect trip, whether it be for leisure or business purposes."

We are recruiting to fill the position below:

Job Position: Graduate Travel / Visa Consultant

Job Location: Lagos
Employment Type: Full-time

Job Description


  • We are building and maintaining relationships with clients and key stakeholders within the Organisation.
  • Proactively update/ advise registered Clients on evolving Immigration laws and processes.
  • Conduct regular Client feedback surveys to ensure clients are satisfied with the Organisation’s products and services.
  • Schedule regular meetings with clients to maintain cordial and professional working relationships.
  • Vet and Approve all Client’s Travel Documents.
  • Ensure all organization policies are followed in written and verbal relations with Clients.
  • Ensure that complimentary messages are sent to the Client.
  • Ensure that all Communication with Clients is treated with utmost confidentiality.
  • Assist Clients in filling out online applications.
  • Liaising with embassies
  • Act as point of contact for complaints and escalate issues as appropriate.
  • Support the sales team up-sell or cross-sell services.
  • Ensure both the company and clients adhere to agreements.
  • Visa Processing and Travel Documentation handling.
  • Oversee coaching and advisory services to Clients in preparation for application appointments.

Key Performance Indicators

  • Number of excellent Client feedback
  • Number of excellent stakeholder feedback
  • Weekly Touch Points
  • Level of Professionalism
  • Number of Visa Applications Processed
  • Number of mistakes or Errors made
  • Leads conversion
  • Delivery on project and assignment given
  • Enquiries converted to clients
  • Submission of monthly activity and progress report.

Salary
N100,000 - N150,000 / month.

Method of Application
Interested and qualified candidates should send their CVs in MS Word format to: jittravelsng@gmail.com using “Graduate Travel " as the subject of the mail.