International Customer Service Representative Job at DeltaComGroup

DeltaComGroup is a leading global telecommunications company who is in the process of expanding into the Nigerian telecommunications market and is looking to hire a suitably qualified candidate for the vacant position below: 

Job Position: International Customer Service Representative
Job Location: Nigeria

Main Duties

• Perform internal monitoring of repair and sales activities of assigned customer accounts and provide customer service support to all customer requests and operational requirements.
• Telephone and email customer service
• Attend customer meetings to follow-up and report on repair activities
• Modifying and registering codes in corporate SAP Business One system
• Save repair and sales orders in corporate SAP Business One system
• Daily incident resolution at administrative level in SAP Business One system
• Track internal KPIs against customer agreement (repair times, irreparability coefficient, failed repairs, etc.).
• Prepare periodic reports for clients according to their requirements
• Prepare internal reports
• Perform customer reconciliations prior to billing
• Logistics management and tracking of national and international shipments
• Management and resolution of logistical and administrative incidents
• Communication with internal departments (sales, warehouse, laboratory, purchasing, etc.) to make sure implementation of repair and sales contracts are done properly

Experience:

• At least 2 years in similar position and preferably in repair activity
• Experience and desirable knowledge of SAP

Academic Certification / Courses Taken

• Required: finish school
• Knowledge in International Logistics
• High level Microsoft Office.