International Customer Service Representative Job at DeltaComGroup
DeltaComGroup is a leading global telecommunications company who is in the process of expanding into the Nigerian telecommunications market and is looking to hire a suitably qualified candidate for the vacant position below:
Job Position: International Customer Service Representative
Job Location: Nigeria
Main Duties
- Perform internal monitoring of repair and sales activities of assigned customer accounts and provide customer service support to all customer requests and operational requirements.
- Telephone and email customer service
- Attend customer meetings to follow-up and report on repair activities
- Modifying and registering codes in corporate SAP Business One system
- Save repair and sales orders in corporate SAP Business One system
- Daily incident resolution at administrative level in SAP Business One system
- Track internal KPIs against customer agreement (repair times, irreparability coefficient, failed repairs, etc.).
- Prepare periodic reports for clients according to their requirements
- Prepare internal reports
- Perform customer reconciliations prior to billing
- Logistics management and tracking of national and international shipments
- Management and resolution of logistical and administrative incidents
- Communication with internal departments (sales, warehouse, laboratory, purchasing, etc.) to make sure implementation of repair and sales contracts are done properly
Experience:
- At least 2 years in similar position and preferably in repair activity
- Experience and desirable knowledge of SAP
Academic Certification / Courses Taken
- Required: finish school
- Knowledge in International Logistics
- High level Microsoft Office.
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