IT Tools Specialist
Job Responsibilities
- Based on the project requirement to deploys, configures and maintains all the project required IT tools, including the BMC Remedy ITSM tools, monitoring tools and automation tools and related integrations.
- Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management.
- Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position.
- Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
- Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
- Customization and creation of Remedy workflows according to customer requirements
- Ability to estimate work effort for customizations, enhancements, and configuration requests
Qualifications
Minimum of Bachelors degree or HND
Minimum of 2:2-second class lower
Requirements
1. More than 5 years IT operation and maintenance experience, master mainstream IT operation and maintenance tools, automation tools, reports tools. Be familiar with process deployment and configuration
2. Ability to manage and monitor application availability and have excellent ability of analysis, problem-solving
3. With strong communication skills, be able to organize IT service desk, change management team, asset management team, database team, and server team to discuss and solve problems
Similar Jobs
- Junior Data Annotation Specialist Job at Mindrift
- Onboarding Specialist Job at Reliance Health
- IT Training Institute Manager Job at Campus Technologies Limited
- Head IT Job at Africa Prudential Plc
- Ongoing Recruitment at MainOne Cable
- I.T Support Officer Job at Victory Travels and Tour Limited
- Associate Manager, IT Job at Evidence Action
- Graphics / IT Officer Job at Rotawn Energy and Logistics Services Limited
- Job Vacancies at BT Technologies Limited
- ICT Manager Job at Wellspring College