Job Openings at Standard Chartered Bank

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the following positions below:

1.) Specialist, Financial Market Operations

Job ID: 2300008884
Job Location: Lagos
Schedule: Full-time
Job: Operations
Employee Status: Permanent

Role Responsibilities

• The role holder is responsible support to the Product delivery Manager FXMM in the end to end deal processing, settlement and confirmation of all FX and MM deals for in-country Financial Markets Operations. 

Strategy:

• To work closely with Manager Product Delivery FXMM to ensure services delivered are of top quality and that customer’s needs are being attended to according to our service level agreements.
• To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
• To support country FMO head, Product Delivery Manager FXMM to deliver the FM Business strategy as it relates to FXMM.

Business:

• Management of the day to day operations of the desk to align with the business strategy and priorities, monitoring service issues and action plans to rectify it and work with Manager FXMM to improve operational risk environment within the team
• Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a corporate body are met and satisfied.
• Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice

Processes:

• Support the Product Delivery Manager-FXMM in the processing of transactions relating to Central Bank of Nigeria FX auctions. 
• Take responsibility for the processing of FX Forward discounting and Unutilised FX sold to the Central bank (including record keepings). This also involve clients are promptly credited upon receipt of refunds from the CBN.
• Responsible for ensuring complete, accurate and up to date report of discounted FX forward is maintained for the team. 
• Work with other stakeholders to maintain a complete and up to date schedules of weekly FX sold via the CBN Invisible and SME window.
• Responsible for the daily reconciliation of Central bank of Nigeria No exposure Opics profiles in line with approved process.
• Work with other managers and officers within FMO to produce weekly and monthly MIS for Nigeria FMO Head.
• Serve as the first point of contact for all customers queries and complaints for the team. Manage all complaints queries in line with established procedure.
• Responsible for driving total utilisation of GEMS application within the team.
• Role holder will work with FXMM Investigation team in GBS to ensure all outstanding items relating to the products are promptly attended to.
• Responsible for working with FM Sales and RMs on corporate deposits booked for clients in Opics.

Risk Management:

• Demonstrate awareness and understanding of the main risks Financial Market Operations and particularly the job role.
• Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.  
• Ensure any operational incidents (Risk, losses or near misses) identified are escalated promptly.

Governance:

• Review trend analysis of performance benchmark standards (straight through processing attainment, query resolution turnaround times etc)
• Ensuring controls related to FM Operations are applied to daily processes to confirm minimal risk 

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the FMO Nigeria to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct, and compliance matters.

Key Stakeholders:

• Settlement & Clearing
• External Validation
• UKINV team
• Finance
• Local Banks
• FM Stakeholders
• FM front office
• WMPS
• Central Bank of Nigeria

Other Responsibilities:

• Serve as an alternate to the Product Delivery Manager FXMM in the processing all Money Market transactions including interbank deals.

Requirements
Our Ideal Candidate:

• Market Knowledge: – awareness and understanding of the wider business, economic and market environment in which the firm operates. Must be conversant with various regulations that impact financial markets in the location, specifically Central Banks of Nigeria circulars relating to FXMM
• Risk Management and Control: – ability to identify risks and escalate it. Also, an awareness and understanding of the main risks facing the bank, Financial Markets and the role the individual plays in managing them.
• This role would require a good Bachelor's Degree, 3+ years of relevant experience preferably in financial institution and banking Operations
• Good knowledge of Foreign Exchange and Money Market processes and products
• Proficient in PC Skills particularly Microsoft Excel
• Ability to work within a multi-function, multi-discipline team environment with good stakeholder management skills 
• Good communication, Interpersonal and analytical skills.

Role Specific Technical Competencies:

• Manage Risk
• Manage People
• Service Delivery & Operations
• Manage Change
• Business Governance & Support
• Manage Conduct

Application Closing Date: 11th August, 20233; 4:59:00 AM

Click here to apply online

2.) Trade Service Officer

Job ID: 2300014098
Job Location: Victoria Island, Lagos
Job: Operations
Schedule: Full-time
Employee Status: Permanent

Responsibilities
Overall Responsibilities:

• To assist the Team Lead Ops in managing and overseeing the day-to-day Core Operation team with the aim to achieve:
• Operational standards / compliance
• Compliance with regulations relating to Trade
• Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency and
• services.
• Increased productivity and efficiency
• Good cost control within the team
• Good quality control on operational / transactional risks
• Work closely with Trade Product Operation and GBS to standardize, simplify, improve, and streamline process to strive for continuous productivity improvement.
• Work closely with Trade Client Operation team to continuously drive tier 1 client experience improvements.

Process, Productivity and key responsibility:
by Generic Product Program and Country Product Addendum:

• Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• Sanctions policy & procedures
• Group Policies / GDOI
• Legal & Compliance Policies
• Local Regulations
• Monitor workflows to ensure all transactions are promptly processed as reflected by the agreed turnaround times for customers by team members who possess the compatible expertise.
• Counter
• Pre-processing / Scanning
• Safekeeping
• Post-processing & despatch
• Document endorsements & substitutions.
• Regulated in Country Processing Activities.

Governance & Risk Management:

• Monitor workflow of transactions during pre-processing and post processing ensuring items are completed within agreed TAT and any items escalated in case of TAT breach.
• Support to effectively implement all operational, regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
• Assist to coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to Business Unit Head and BRM, when they occur.
• Proactively communicate with the Business Unit Head and BRM on operational risk issues. Escalate significant events to Business Unit Head /BRM as appropriate. Support operations team pre/post audits and assurance reviews.
• Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time
• Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Business Continuity Management:

• Assist Head of Trade Operations to ensure an adequate Business Continuity Management (“BCM”) plan is in place across the business, to facilitate continuity of critical business operations in the event of significant business interruption.

People and Talent:

• Train up team members to maximize the productivity of resources available and to ensure that they have the required level of expertise to answer customers’ queries and apply the operational standard required by the Bank.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
• Monitor morale and constantly motivate direct reports to ensure that optimum level of productivity and service standards are achieved.
• To act as a sponsor for the team for all changes facing Trade Operations group to ensure that such changes are implemented successfully
• Review team structure and capacity plans in accordance with change in business structure and demand.
• Ensure succession planning for critical roles in place.

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Always work towards achieving the outcomes set out in the Bank’s conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Engage with local regulatory stakeholders and build trusted and valued relationships to drive outcomes that are satisfactory to the conduct of business in the country
• Monitor the effective communication and implementation of regulatory changes

Key Responsibilities

• Ensure that documents received are treated same day and at most, before end of SLA
• Seeking approvals, when Necessary, through RM/CM.
• Performs technical and physical validation of all bills shipping document received
• Receipt of Acceptance of Bill of Exchange, processing, follow up for release of acceptance on IMEX after which endorsement of the shipping document to client where ACP is completed
• Handling of import Bills for Collections document
• Completion of all push backs on trade transaction dashboard and follow up with GBS for completion and release issuance.
• Ensure Bill of Exchange are sent to individual without delay
• Primary vault key holder

Key Relationships
Internal:

• Head & team members of Trade Operations
• Head & managers of GBS
• Trade BRM 
• Group Trade Operations & Centre of Excellence
• Business Technology 
• Front Office & Middle Office
• Other Operations Functions
• Local TB Product Management
• CCIB Head, RMs & CMs
• BB Head, RMs
• Other Functions (HR, Finance, Legal & Compliance, Tax)
• Audit and investigations

External:

• Customers 
• Vendors
• External consultants
• Bank Audit / Accounting firms
• Local and Regional Regulators

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Requirements
Role Specific Technical Competencies:

• Business Governance and Support
• Business facilitation
• Manage Change
• Service Delivery and Operations
• Business Partnering
• Process Management
• Products + Processes

Application Closing Date: 8th August, 2023.

Click here to apply online