Latest Job Opportunities at Wakanow

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the position below:

Job Position: IT Auditor

Job Location: Lagos, Nigeria
Industry: Airline - Aviation

Job Objectives

• Conduct audit engagements for all network security and digital channels to ensure compliance with IT policies, procedures and regulatory guidelines, investigate system errors, review system access administration and recommend appropriate controls to improve the systems and processes.

Responsibilities

• Conduct Network Security audit -IT infrastructure
• Conduct audit of the digital channels – collection and payment channels
• Audit of Information Security
• Conduct audit of Web and Mobile solutions
• Audit of Partnership and Collaboration
• Identify control deficiencies in Technology division (audit, risk assessment of people, process, infrastructure) and escalate deficiencies to stakeholders
• Prepare audit reports
• Follow up on outstanding audit issues
• Review of Network and User Administration activities
• System Investigations
• Coordinate awareness sessions on Information Security

Requirements

• Good understanding of the banks standard operating procedures
• Good knowledge of PCIDSS
• Good understanding of networks
• Good knowledge of Information system controls
• Good investigative and analytical skills
• Good accounting & Technical skills
• Good understanding of the bank’s processes
• Good understanding of regulatory standards, relevant laws and statues.
• Communication skills
• Report writing skills
• Proficiency in use of applications such as ACL, PL/SQL, MS/SQL, Excel
• Relevant certification e.g. CISA would be an added advantage

Interested and qualified candidates should: Click here to apply online

Job Position: Customer Care Representative

Job Location: Lagos, Nigeria

Job Description

• The Customer Care Representative is responsible for handling all customer enquiries including but not limited to reservations and payment confirmation for all flight and non-flight products.
• Respond to all telephone inquiries regarding booking of travel reservations 
• Identify products and sales opportunities that fit customers' travel needs 
• Make alternative booking arrangements if changes arise before or during the trip
• Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
• Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
• Preparing customized itineraries to suit the clients’ preferences and budget
• Create and update electronic records of clients
• Make and confirm bookings online
• Issue tickets or relevant documents
• Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
• Modify existing bookings to suit change in clients’ circumstances
• Research destinations and keep self-up to date with travel industry news
• Escalate reoccurring issues and proposing solutions to solve solutions

Interested and qualified candidates should: Click here to apply online

Job Position: Network Administrator

Job Location: Lagos, Nigeria

Job Description

• The Network Administrator’s role is to ensure the stable operation of the computer networks. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links
• Configure and manage security firewall, anti-virus, threat Intelligence, Intrusion Detection, & Incident Management. 
• Implement and manage SSL/VPN for both cloud and on-prem
• Configuration, and manage all wireless infrastructure (Access points, SSID’s, Channel distribution, Range and connectivity)
• Configuration and installation of Cisco routers and switches
• Internet Monitoring and management
• Implement, configure and manage network monitoring tools
• Analyze, test, troubleshoot, and evaluate existing network systems (Cabled and Wireless)
• Analyze network data to ensure optimum performance
• Configure security settings or access permissions for groups or individuals.
• Maintain Network Vendor operations
• Evaluate and deploy new services and functions as needed
• Lead on network projects and participate in network infrastructure design
• Ensure internal networks have the capacity to meet business demands 
• Assists System Administrator with maintenance of VOIP phone system.
• Develop and maintain Azure networks within the organization
• Provide 3rd level Network Support
• Assist in Infrastructure and applications support
• Lead/manage other IT projects

Requirements

• Working knowledge of a wide range of datacenter technologies including: Local (LAN) and wide-area networks (WAN); NAS and/or SAN storage technologies.  Firewalls, and VPN Network protocols such as TCP/IP, DHCP, DNS, SNMP, FTP, HTTP, SMTP, etc.
• Working knowledge of various network types, including wireless, fiber optic etc.
• Proven ability to multi-task and operate in a dynamic enterprise environment.
• Must be proficient in all aspects of IPv4 and IPv6 routing, multicast, jumbo frame configuration on all network and firewall platforms
• Network Administration (3+ years)
• Network Protocols (TCP/IP, UDP) (3+ years)
• Network Security, Intrusion Detection, and Server Monitoring (3+ years)
• Troubleshooting and resolving Network/System related issues
• Must be able to produce proper network diagrams using PowerPoint, Visio, or similar applications
• Knowledge of Cisco peripheral devices (Routers and Switches)
• Knowledge of various security devices (Cyber-roam, Sophos, ASA, etc.) will be an advantage
• Possession of Cisco CCNP will be an added advantage.

Interested and qualified candidates should: Click here to apply online

Job Position: Corporate Sales Account Manager

Job Location: Lagos, Nigeria
Industry: Airline - Aviation

Job Objective

• Manage portfolios, oversee sales performances, analyze sales numbers and put sales strategies into practice to make improvements as well as achieve revenue targets via account management

Responsibilities

• Planning and organizing sales visits
• Presenting products and service offerings to the corporate clients
• Establishing new business leads and closing new accounts
• Ensuring monthly Target of sales budgets and number of new accounts are met.
• Attends trade exhibitions, conferences and meetings to broker deals and close sales
• Coordinate and close accounts of SME’s
• Work to achieve monthly or annual targets
• Research and recommend prospects for new business opportunities
• Research and analyze tools to enhance DIY by corporates
• Build and maintain relationships with clients and prospects
• Stay current with trends and competitors to identify improvements or recommend new products
• Collect and analyze information and prepare data and sales reports
• Build and maintain professional networks
• Meet with potential clients to determine their needs
• Track sales trends of Corporates and provide feedback on improving conversions
• Generate weekly and monthly sales report of portfolio account.
• Organize forums to build networking
• Ensure SLA’s are adhered to on the side of corporates and operations team
• Ensure invoice are sent as per SLA and track payments by corporates

Requirements

• Excellent written and verbal communication skills as well as strong interpersonal skills
• Well developed lateral and analytical thinking skills
• Must have 3-5 years of job-related experience required
• Essential excellent project management skills; able to deliver tasks within tight deadlines
• Strong consultancy skills; able to identify underlying issues to business/ people problems
• Creative and innovative; able to design new and effective solutions
• Resilient and tenacious; able to pursue goals despite obstacles
• Excellent communication skills with ability to convert into sales
• Skilled in product research and development
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills

Interested and qualified candidates should: Click here to apply online