Ongoing Recruitment at Invent Alliance Limited

Invent Alliance Limited is a company specialized on creation of multi-sector and multi-discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.

We are recruiting to fill the position below:

Job Position: Human Resources Officer

Job Location: Lagos
Employment Type: Full-time

Summary

• The HR Officer will be primarily responsible for providing guidance and support to the organization across the range of HR duties.

Responsibilities

• Manage full life cycle recruitment; selection of high-performance candidates, interviewing, due diligence, preparation of employment contracts and employee induction and training.
• Work with Managers to draft key performance indicators for employees.
• Planning, monitoring, and appraisal of employee output.
• Oversee and manage performance appraisal system that drives high performance.
• Maintain and update relevant databases (recruitment, performance history, employee database, organisation structures, training, etc).
• Draft and update human resource policies and procedures.
• Develop and monitor overall HR strategies, systems, and procedures across the organization.
• Manage all employee engagement initiatives.
• Provide consultation to management on employee relations issues.
• Conduct investigations, discipline guidance, and terminations.
• Work with all levels of staff and understand all human resource needs
• Coordinate and document HR projects (meetings, training, surveys etc.)
• Manage leave schedules.
• Other duties as assigned.

Education and Qualification

• Minimum of B.Sc in any Social Science discipline.
• 1 - 2 years' experience as a HR Generalist.
• Certifications/ Trainings in HR Courses is an added advantage.

Requirements:

• Good communication skills - oral and written
• Listening skills
• Problem analysis and problem-solving
• Good negotiation skills
• Attention to detail and accuracy
• Analytical skills
• Data collection
• Proficiency in the use of MS Office suite i.e. word, excel and PowerPoint.
• Demonstrated confidentiality, tact and discretion in dealing with people.
• Interpersonal skills
• Applicants must be resident within Lekki/Ajah axis.

Note: Applicants must be resident within Lekki/Ajah axis.

Job Position: Contact Centre Agent
Job Location: Lagos
Employment Type: Full-time

Summary

• The Contact Centre Agent will be primarily responsible for answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
• You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
• You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities

• Answer incoming calls and respond to customer’s emails.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Manage and update customer databases with the status of each customer.
• Provide customers with brochures and information packages on products or services.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Follow up customer calls where necessary.
• Upsell products and services.
• Complete call logs and reports.
• Other duties as assigned

Education and Qualification

• Minimum of HND / B.Sc in any discipline.
• 0 to 2 years experience as a Contact Centre Agent.

Requirements

• Exceptional communication skills.
• Ability to pay attention to details.
• Empathy
• Must be very patient.
• The agent is required to understand company and clients’ products and services in a timely manner.
• Must be resident within Ajah / Sangotedo axis.

Note: Applicants must be resident within Ajah / Sangotedo axis.

Method of Application
Interested and qualified candidates should please send their CVs to: admin@inventallianceco.com using the Job Title as the subject of the mail.