Receptionist Job at WosAm Arena Limited
WosAm Arena Limited is a leading hospitality company known for its exceptional service and luxurious accommodations. Our hotel is located in Ago-Iwoye, offering a range of amenities and world-class facilities to cater to our guests' needs. We are committed to providing an outstanding guest experience and creating a warm and welcoming atmosphere for everyone who walks through our doors.
We are recruiting to fill the position below:
Job Position: Receptionist
Job Location: Ago Iwoye, Ogun
Employment Type: Full-time
Responsibilities
- Greet guests with a warm smile and provide outstanding customer service from the moment they arrive.
- Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.
- Provide detailed information about hotel services, amenities, and local attractions.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
- Assist with administrative tasks such as reservations, billing, and record-keeping.
- Answer phone calls, emails, and other inquiries promptly and professionally.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Maintain a clean and organized front desk area.
- Maintain knowledge of hotel policies and procedures to provide accurate information to guests.
Requirements
- A Diploma or Degree in Hospitality Management or a related field is a plus.
- 3 - 5 years of work experience.
- Previous experience as a Receptionist or in a similar customer service role is preferred.
- Excellent verbal and written communication skills.
- Ability to handle cash transactions and maintain a high level of accuracy.
- Flexibility to work in shifts, including weekends and holidays.
- Exceptional interpersonal skills and a friendly, approachable demeanor.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Proficient in using computer systems, including reservation software and Microsoft Office Suite.
- Knowledge of the local area and attractions is an advantage.
Method of Application
Interested and qualified candidates should send their CV to: recruitment.wosamarena@gmail.com using the Job Position as the subject of the mail.
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