Receptionist Job at Eko Hotels & Suites

Eko Hotels & Suites is a luxurious 5-star hotel committed to providing exceptional guest experiences, ensuring the well-being of our employees, and protecting the environment.

We are recruiting to fill the position below:

Job Position: Receptionist

Job Location: Victoria Island, Lagos

Job Summary

• As a Receptionist, you will provide exceptional service to our guests, ensuring a warm welcome and seamless check-in experience.
• Your professionalism, attention to detail, and communication skills will make you an invaluable asset to our team.

Key Responsibilities

• Manage guest check-in/check-out, room assignments, and key cards
• Handle guest inquiries, requests, and complaints
• Process reservations, cancellations, and modifications
• Maintain accurate records and reports
• Collaborate with other departments to enhance guest experiences
• Ensure compliance with hotel policies, procedures, and safety standards
• Handle cash, credit card transactions, and foreign exchange

Requirements

• High School Diploma or equivalent.
• 2 years of experience as a Receptionist in hospitality.
• Certification in hospitality or customer service (desirable)
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English (additional languages beneficial)
• Proficient in hotel operating systems (e.g., Opera, Marriott)

Preferred Qualifications:

• Experience in a luxury hotel or resort
• Knowledge of hospitality industry standards and best practices
• Certification in customer service or hospitality
• Familiarity with property management systems
• Strong organizational and time management skills

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and dynamic work environment.
• Comprehensive training programs.
• Uniform and meal provisions.
• Employee discounts and perks.

Method of Application
Interested and qualified candidates should send their Resume in pdf format to: careers@ekohotels.com using Job Position as the subject of the mail.