About this job:

Founded in April 2013, RightCom is the leader in customer experience management in Africa. The company, which specializes in cloud-based customer experience management (CX) software, has evolved into a one-stop-shop for all CX-related needs, adding management consulting and outsourcing (CX BPO) to its enterprise software suite.

In our quest to strengthen our leadership in CX management in Africa, we are looking for an innovative and visionary Research and Development (R&D) Manager. This strategic role involves leading the R&D team in the development of new products and the implementation of cutting-edge technologies.

Responsabilities:

• Build up and supervise the R&D team in the search for new innovations and improvements to existing products.
• Propose annual and multi-year research and development (R&D) choices based on the company’s needs and its R&D strategy in terms of innovation.
• Document, present and support the legitimacy, relevance and feasibility of its research choices.
• Set up the annual research schedule according to the resources available for new products or product adaptations, in response to requests from the company’s management and/or marketing department.
• Participate in drawing up specifications for a new product or software modification. If necessary, ensure product patentability.
• Work closely with other departments to ensure alignment of R&D projects with the company’s strategic and commercial objectives.
• Manage the R&D budget, allocate resources and plan project schedules.
• Conduct market analysis and technology watch to identify opportunities for innovative product development.
• Establish strategic partnerships with research institutions, suppliers and other key partners.
• Ensure compliance with quality standards, regulations and industry best practices.
• Present R&D project results and strategic recommendations to internal and external stakeholders.
• Draft hypotheses following research.
• Develop experimental protocols and define research protocol based on established research.
• Propose new lines of research if necessary.
• Carry out trials and write up comments and conclusions.
• Estimate the budget and resources required for the projects.
• Write scientific articles in books or on dedicated websites.

Qualifications:

• Master’s degree in engineering, computer science, research and development or a related field.
• At least 4 years’ experience in research and software development, preferably in SaaS environment.
• Thoroughness and attention to detail.
• Ability to concentrate and patience.
• Excellent understanding of computer systems, software and hardware.
• Advanced project management, leadership and communication skills. This includes effective verbal and written communication.
• Ability to analyze data, identify trends and propose effective solutions.
• Exceptional communication, organization and problem-solving skills.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.

What we offer:

• An influential role within an industry-leading company.
• The opportunity to work on cutting-edge, innovative projects.
• A stimulating environment with opportunities for personal and professional growth.
• A competitive remuneration package commensurate with experience and qualifications.

As Manager, Research and Development at RightCom, you will be a key player in defining the company’s technological future, leading innovative projects that shape the industry and fostering a culture of continuous innovation.