Virtual Customer Service Representative Job at WAVE.

West African Vocational Education (WAVE) is a Nigeria-based social enterprise that addresses widespread youth unemployment in West Africa by training underserved but self-motivated youth with industry relevant work skills and crucial employability skills. With over 5,000 candidates pre-assessed and over 50% trained through WAVE Academy, the candidates are work-ready and eager for immediate hiring.

We are recruiting to fill the position below:

Job Position: Virtual Customer Service Representative
Job Location: Lagos (Virtual)
Employment Type: Full-time
Work Hours: 8 am - 5 am

Responsibilities

• Answer phone calls.
• Answer emails or online chat messages.
• Address customer concerns.
• Direct customers to other resources when appropriate.
• Engage in telemarketing.

Requirements

• At least an HND in related fields
• Must be emotionally intelligent
• Ability to problem solve
• Should have the required empathy in peculiar situations
• Problem-solving and critical thinking
• Should have a smartphone (laptop is a bonus)
• Gender Preference: Female

Salary
N40,000 - N50,000 Monthly.