Area Manager Job at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Position: Area Manager

Job Location: Lagos
Job Type: Full time

Job Summary

• To manage and assume responsibilities for overall store success, ensuring these stores perform against set measurement standards, and that the team of people involved are properly managed, motivated, developed and empowered to perform their duties.

Job Responsibilities
Operations Leadership:

• Responsible for driving store sales in the assigned area
• Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.
• Aid the management in decisions for expansion or acquisition
• Ensure compliance to standards of procedures and food safety
• Undertake sound financial management to ensure stores are profitable and stay within budget
• Ensure compliance with company’s policies and operational guidelines in daily sales activities
• Deal with problems that may arise in the store by providing creative and practical solutions
• Manage cost and follow up to resolve maintenance issues

Performance Management:

• Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)
• Resolve staff and customer issues
• Evaluate Individual Development plan with Area Managers
• Ensure the environment is a conducive and happy one for both staff and customers
• Evaluate restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targets
• Provide coaching and support to all restaurant staff to deliver on the set KPIs for store/area

People Management:

• Identify training gaps and coordinate staff training on operational processes to improve capability
• Resolve staff  and customer issues
• Perform other duties as assigned by the Regional Operations Manager
• Ensure the environment is a conducive and happy one for customers
• Ensure quality assurance of work performed by staff
• Ensure employee satisfaction at work through implementation and execution of all HR policies within the area

Job Requirements

• A good First Degree in Food and Hospitality, Business Administration or related areas
• 5-6 years of experience in a similar role, especially in the QSR/FMCG sector
• Knowledge of Financial Management
• Knowledge of Performance management
• Possession of a Master’s degree in Business Administration or related degree is an added advantage
• Membership of the Hospitality Professional Certification – HORECAB, or any other relevant hospitality certification
• Knowledge of applicable legislations, as well as policies and procedures in the food industry
• Demonstrates knowledge in Health and Food Safety

Job Requirements:

• Area manager, Communication skills, health and food, problem solving skill, sales management strategies.