Branch Manager Job at the Change-Room

The Change-room was established in 2012 with a vision to produce quality human resource solutions. We plan to achieve this by partnering with our clients to provide highly specialized consulting services in the areas of human resources development and business management services.

We are recruiting to fill the position below:

Job Position: Branch Manager

Job Locations: Abuja (FCT), Edo, Oyo and Rivers
Employment Type: Full-time

Job Summary

• We are seeking an experienced and results-driven Branch Manager to oversee the operations of our insurance branches in four (4) different locations.
• As a Branch Manager, you will be responsible for ensuring the branches meet their business goals, provide excellent customer service, and maintain compliance with industry regulations.
• You will lead a team of insurance professionals, drive sales and profitability, and promote a positive working environment.

Key Responsibilities

• Branch Operations: Manage day-to-day branch operations, including staffing, budgeting, and customer service.
• Team Leadership: Recruit, train, and lead a team of insurance agents and support staff, fostering a culture of high performance and teamwork.
• Sales and Revenue Generation: Develop and implement strategies to achieve sales targets and maximize branch revenue.
• Customer Service: Ensure exceptional customer service is provided at all times and address customer inquiries and concerns.
• Compliance: Ensure the branch complies with all relevant laws, regulations, and company policies.
• Performance Metrics: Monitor and analyze branch performance, identify areas for improvement, and implement solutions.
• Marketing and Promotion: Promote the company's insurance products and services through marketing campaigns and community engagement.
• Reporting: Prepare regular reports for senior management on branch performance, including sales, revenue, and customer feedback.
• Budget Management: Develop and manage the branch budget, controlling expenses and optimizing resources.

Requirements

• Bachelor's Degree in Business, Finance, or a related field (Master's degree is an added advantage).
• Proven experience as a Branch Manager or in a similar leadership role within the insurance industry.
• Strong knowledge of insurance products, regulations, and industry trends.
• Excellent leadership and people management skills, with a track record of building and motivating high-performing teams.
• Strong sales and customer service orientation.
• Exceptional communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Proficiency in financial management and budgeting.
• Knowledge of marketing and promotion strategies.
• Ability to work effectively under pressure and adapt to changing circumstances.
• Strong organizational skills and attention to detail.
• Willingness to travel between the three branch locations as needed.

Method of Application
Interested and qualified candidates should send their Resume and a Cover Letter to: damola@changeroom.ng using the Job Position as the subject of the mail, ie. "Branch Manager - Warri".