Call Center Agent

A reputable company is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Call Center Agent
Job Location: Ibadan, Oyo 

Summary

• This Call Center Representative duties includes the management of large amounts of inbound and outbound calls within a specific period by following relevant rules as well as identifying customers’ needs, clarify information, research every issue and providing solutions.

Job Details

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

Requirements
Qualifications:

• Young Smart Graduate from reputable universities such as UI and others
• Between the ages of 24 to 29 years
• Well-spoken
• Ability to use CRM is an advantage.

Experience:

• 2 to 5 years’ experience.

Skills:

• Great interpersonal skills.
• Verbal Communication,
• Phone Skills, Listening,
• Data Entry Skills, People Skills,
• Informing, Customer Focus,
• Customer Service, Attention to Detail,
• Professionalism, Multi-tasking.
• Knowledge of operating environment and major business transaction dynamics.