Call Center Agent Job at Tenportion International Limited

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manages recovery of the overdue loans.
• Contacting customers daily/weekly and informing them of their overdue loans.
• Responding to customer queries and escalating accordingly.
• Maintaining accurate, up-to-date customer account information.
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product.
• Reporting accurate customers feedback daily/weekly.

Requirements

• Candidates should possess an OND / HND / B.Sc qualification with 0 - 2 years of work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Agile, Teachable and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills.
• Persuasive, sales/marketing and analytical skills will be an added advantage.
• Must have Android Phone.

Salary
N50,000 - N75,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: hr@tenportion.com using the Job Position as the subject of the email.