Client Account Officer Job at Sophia ERP Limited


Sophia ERP Limited (SEL) is an Enterprise Solutions Development Organization, on a mission to power MSMEs and Large corporates across sub-Saharan Africa with cost effective and suitable Technology solutions.

We are recruiting to fill the position below:

Job Position: Client Account Officer
Job Location:
 Lagos

Job Description

  • The Client Account Officer will record and report financial/client transactions as well as coordinate business operations in order to ensure organizational effectiveness, efficiency, productivity and profitability.
  • The Client Account Officer is generally responsible for managing intra and inter-office communication, maintaining a streamlined administrative system, coordinating manpower for effectiveness, responding to/resolving client queries, developing strategies for improving customer relationships, fostering/on-boarding/maintaining business relationships with new and existing customers.

Job Responsibilities
Finance:

  • Document and Report on all financial transactions of the Company.
  • Effectively manage Company’s cash flow and recommend financial actions by analyzing accounting options.
  • Analyze/summarize financial status by collecting information; preparing balance sheet, profit and loss statement and other key management reports.
  • Monitor, Liaise and send prompt reminders to Clients on all Periodic or Custom Service offerings. Generate and send Invoices and Receipts upon payment.
  • Prepare accounts, Tax returns and work with Auditor to ensure compliance with all Tax obligations to Tax Authorities.
  • Administer Payroll and effect payment to all 3rd Party Vendors.

Client Service:

  • Communicate effectively with clients on all requests, queries using available and authorized channels to ensure speedy response and resolution.
  • Communicate with teams and management on Project status with the view to ensuring Client satisfaction and Project implementation based on Project scope, standard and timeline.
  • Ensure full and proactive compliance with Client SLAs/Agreements/Contract terms and escalate unacceptable performance to Management.
  • Organize/schedule, coordinate/participate and report on client meetings, appointments and other presentations.
  • Inspire/promote/pursue repeat business from clients.
  • Monitor, measure and report on client satisfaction per business engagement.
  • Provide relevant information to clients on Company’s Services and Products.

Education/Professional Qualification

  • B.Sc. in Accounting or Economics.

Key Competencies:

  • Self-motivation
  • Integrity
  • Business acumen and interest
  • Customer centric and organizational skills
  • Analytical and strategic thinking
  • Multi-tasking capability
  • Performance and Task driven Team Leader who can meet deadlines
  • Effective Communication
  • Interpersonal and People Management Skills
  • Proficiency in the use of any Accounting Software and general IT tools

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as subject of the email.