Client Experience Officer Job at Greenfield Consulting

Greenfield HR Consulting Limited offers HR services to companies operating in the SME space in Nigeria. Our services include recruitment and selection, outsourcing, payroll management, training and development, organisational development and HR advisory.

We are recruiting to fill the position below:

Job Position: Client Experience Officer

Job Location: Magodo, Lagos
Employment Type: Full-time

Job Summary

• Drive online sales of company products through social media channels
• Help customers find the products that are right for them and explain their various features and benefits
• Build trust relationships with customers through excellent customer service
• Process customer orders
• Resolve customer issues and complaints promptly and efficiently

Job Responsibilities
Sales:

• Post product pictures on social media daily
• Share valuable product offers with customers daily
• Understand customers' needs
• Know your products
• Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling
• Offer solution to customers’ enquiries. If not available, proffer alternatives
• Encourage referrals from customers
• Meet sales goals and target as determined by the management
• Work closely to share ideas and strategies on how to improve the business with management
• Manage the store's handles on social media to interact effectively with customers

Client Engagement/Relationship:

• Delight customers with relevant, valuable content that educates and keeps them informed
• Ensure online customers consistently experience “wow” service
• Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service
• Ensure online customers are fully satisfied with service rendered
• Put calls through to customers to gather feedback on their experience and orders
• Fulfill customer orders

Qualification Required

• Minimum of OND qualification, HND and BSc holders can also apply
• 1 – 3 years online customer service and social media management experience
• Candidate should be resident around the job location – Magodo, Lagos
• Strong organizational skills
• Excellent selling skills
• Good communication and interpersonal skills
• Great negotiation skills
• Intelligence gathering skills
• Must be self-motivated and fun loving
• Must be proficient with internet and Social Media