Client Service/ Account Manager
Pivotage Consulting - Our client a fast growing marketing communications company is looking to recruit a qualified candidate to join its team of vibrant and highly creative individuals, to fill the position below:
Job Position: Client Service/ Account Manager
Job Location: Lagos, Nigeria.
Employment type: Full Type
Career: Mid-Level Expert
Industry: Marketing Communications
Job Description
Your responsibilities will include the following:
- Providing regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
- Interfacing with clients to translate client and partner needs into meaningful problem statements, engagements and tangible collaboration/prototyping outcomes.
- Engaging clients with world-class client-facing skills and proven ability to engage and drive commercial outcome.
- Developing open and effective channels of communication with clients.
- Coordinating internal projects and determining the best utilization of resources to increase customer satisfaction.
- Encouraging revenue growth by inspiring clients to purchase additional services.
- Becoming the reliable point of contact for each customer that is required to establish a strong business relationship.
Requirements
A suitable candidate must:
- Possess a Bachelor's Degree in Business Administration or a related field.
- Have at least 5 years' cognate experience with at least 2 years in a managerial position.
- Have strong business acumen and program management skills.
- Have a proven record of working with clients to lead the delivery of digital products/services from ideation through to commercialization.
- Demonstrate thought leadership in digital commerce, using data driven insights and user experience to solve problems in unconventional manners.
- Have good communication and presentation skills.
- Experience in an Advertising/Marketing agency will be an added advantage
Remuneration
In line with industry standards.
Note: Please ensure CV's are in MS Word format ONLY.
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