Client Service Representative

Connect Rail Services Limited - Our company, Connect Rail is at the cutting edge of leveraging rail and in-land waterways in transporting heavy-lift goods by taking the pressure off the road network. Our vision is to build a Pan African logistics business committed to unlocking the challenge of moving goods across the continent

We are recruiting to fill the position below:

Job Position: Client Service Representative
Job Location: Lagos

Job Summary

• As a Customer Service Representative at connect rail, you will be responsible for assisting the operations team in managing specific customer accounts.
• The ideal candidate must be a high communicator who can multitask and manage their time effectively.

Essential Duties

• Provide excellent customer service experience to customers
• Receive and make calls providing information on the company’s services
• Data maintenance for clients and agent on barge operations
• Effective in resolving clients compliant
• Follow-up with other department to ensure service standard are met
• Report customers feedback to management
• Update shipments in both internal and external operating systems
• Assist with procuring carriers as needed
• Process customer and carrier paperwork
• Maintain system integrity by ensuring all data is entered accurately and timely
• Perform any other duties as required or assigned

Requirements

• A graduate from any accredited university
• Minimum of 1 years work experience in Logistics/Transport
• Must reside in Agbara axis or Environ
• Proficient with Microsoft software applications and use of the Internet.

Skills

• Strong verbal and written communication skills
• Strong problem-solving and time management skills
• Ability to multi task in a fast-paced work environment
• Ability to provide exceptional customer service with a sense of urgency
• Working knowledge of MS Office Suite and the ability to learn various computer systems