Collections Officer Job at the Concept Group

The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company, Percy Aitkins - Bureau De Change.

We are recruiting to fill the position below:

Job Position: Collections Officer

Job Locations: Wuse 2 - Abuja (FCT) & Yaba - Lagos
Employment Type: Full-time

Job Summary

• This sub-unit will be tasked with calling and emailing clients whose payments are due regardless of the bucket to which they fall.
• Ensure that all attempts to recover outstanding debt accounts are pursued with the highest levels of urgency.
• Inform debtors of their responsibilities in keeping their obligation current, the due date, days past due, and potential impacts of delaying payment.
• Tele-calling commences when the arrears tolerance period expires.

Duties & Responsibilities

• Monthly Customer follow up. Send reminders of settlement arrangement and pending payments before they are due
• Emailing, calling, and negotiating with the delinquent customers or our clients via outbound/inbound phone calls for payments of overdue debt.
• Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency and outstanding debts targets are met.
• Provide feedback to management concerning possible problems or areas for improvement.
• The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
• Provide support to customers regarding repayment issues such as remittals, paying off, providing loan balance etc.
• Make recommendations to implement improved processes.
• Reports should be 100% accurate and submitted as at when due.

Requirements

• Candidates should possess a B.Sc Degree with 2 - 4 years of relevant work experience.

Job Knowledge:

• Negotiation and Persuasion skills.
• Attention to details.
• Excel Data entry and basic math skills.

Method of Application
Interested and qualified candidates should send their Applications to: careers@conceptgroup-ng.com using the Job Position as the subject of the email.