Consumer Banking Officer Job at Polaris Bank Limited

Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank.With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best in class/state of the art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services.

We are recruiting to fill the position below:

Job Position: Consumer Banking Officer

Job Locations: Lagos, Anambra, Delta, Ogun, Osun, Edo, Akwa Ibom and Imo
Job Type: Full-time
Department: Retail Banking

Job Summary

• Are you a proactive and customer-focused individual passionate about delivering an exceptional banking experience? We are seeking a Consumer Banking Officer to be a key point of contact for our diverse consumer client base.
• You will be instrumental in understanding individual financial needs, offering relevant banking solutions, and ensuring a seamless and efficient service delivery that fosters long-term customer relationships and drives portfolio growth.

Key Responsibilities

• Cultivate and manage strong relationships with consumer clients, serving as their primary point of contact for all banking inquiries and needs.
• Conduct comprehensive financial needs assessments for consumers, effectively recommending and cross-selling a range of banking products and services including current accounts, savings, debit/credit cards, loans, and digital banking platforms.
• Deliver outstanding customer service by efficiently handling transactions, resolving issues, and providing accurate information to ensure high levels of client satisfaction.
• Maintain an in-depth, up-to-date knowledge of all consumer banking products, services, and associated features and benefits, effectively educating clients.
• Proactively identify and pursue new business opportunities, acquiring new consumer clients and expanding existing relationships to achieve set sales and growth targets.
• Champion the adoption and effective use of digital banking channels (e.g., mobile banking, online banking, ATMs) among consumers, guiding them on features and benefits for enhanced convenience.
• Ensure strict compliance with all banking policies, operational procedures, and regulatory requirements, maintaining the highest standards of data confidentiality and transactional integrity.
• Identify opportunities to refer consumers to specialized banking units (e.g., wealth management, mortgage services) for more complex financial needs.
• Participate actively in branch and community initiatives to promote financial literacy and represent the bank positively, enhancing brand visibility.

Requirements

• Bachelor’s Degree in Finance, Marketing, Business Administration, or a related field.
• A minimum of 2 years of progressive experience in a customer-facing role within the banking or financial services industry, ideally in consumer or retail banking.
• Demonstrated understanding of consumer banking products, services, and market trends.
• Proven ability to effectively identify customer needs and successfully offer appropriate financial solutions.
• Excellent communication (both verbal and written), interpersonal, and active listening skills.
• Strong problem-solving abilities, attention to detail, and a customer-first orientation.

Benefits

• An exciting opportunity to engage with a broad consumer base and contribute directly to their financial well-being.
• A competitive compensation package includes performance-based incentives.
• Significant opportunities for professional development and career advancement within a dynamic banking environment.
• Access to ongoing training programs designed to enhance banking, sales, and customer service skills.