Customer Care Agent Recruitment at chiji14xchange

Chiji14xchange - We are a digital currency exchange providing trading solutions to users all over; as we lead the journey to an innovative future, one trade at a time. Our purpose at Chiji14xchange is to help usher Africa into the digital age, To make Storage and Transfer of money easy and affordable, hence promoting trade and improving the day-to-day life of Africans.

We are recruiting to fill the position below:

Job Position: Customer Care Agent

Job Location: Sangotedo, Lagos
Employment Type: Full-time

Responsibilities

• Manage incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Online customer management and ability to resolve issues.

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification with a minimum of 1 year of work experience.

Method of Application
Interested and qualified candidates should send their CV to: olalekan@chiji14xchange.com using the Job position as the subject of the email.

Note: Residence within Lekki / Epe Axis is a criteria.