Customer Care Executive (Outbound)

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa, Europe and America.As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.

Contec Global Group is recruiting to fill the position below:

Job Title: Customer Care Executive (Outbound)

Location: Lagos

Essential Duties and Responsibilities

• Advising present or prospective customers by answering calls, converting inquiries into sales and making outbound calls.
• Working towards and achieving stretching personal and team objectives.
• Identifying how we can best help customers.
• Processing customer orders and up-selling products based on identified customer needs.
• Maintaining quality service by following organization standards.
• You will support preparation, analysis and presentation of customer data for coming up with new ideas for acquisition of new customers and retention of existing customers.
• Your aim will be to come up with clear business-oriented actionable plan and support execution using CRM tools, while coordinating with different teams within the central team.
• Contributing to team effort by accomplishing related results as needed.

Education and/or Work Experience Requirements

• Bachelor’s Degree in any reputable institution.
• 2-3 years’ Experience in related field.

Skills:

• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to work quickly, methodically and accurately
• Sound interpersonal skills

• Salary
  N75,000 to N100,000
  Click here to Apply