Customer Care Officer Job in Lagos

We are a company that provides functionally innovative services in the Information and Communications Technology industry that are beneficial to consumers, corporate organizations, governmental and non-governmental organizations, both local and international.

We are recruiting to fill the position below:

Job Position: Customer Care Officer

Job Location: Lekki Phase I, Lagos
Employment Type: Full-time


  • Conduct outbound calls to customers.
  • Promote products, services, or special offers to customers.
  • Escalate complex issues to the appropriate department or supervisor.
  • Maintain accurate and detailed records of customer interactions.
  • Conduct surveys and gather customer feedback.
  • Address customer inquiries and provide accurate information about products and services.
  • Resolve customer issues and complaints promptly and professionally.
  • Document customer’s information, enquiries, complaints, and actions taken to resolve issues.


  • HND / B.Sc. in Marketing, Business Administration, Communication, or related fields.

Skills / Requirements:

  • 1 to 2 years of experience in a customer support role, particularly involving outbound calling.
  • Proficiency in using Microsoft Excel, Word, and CRM systems.
  • Strong problem-solving abilities and attention to detail.
  • Goal-oriented with a track record of meeting or exceeding targets.
  • Excellent communication skills (both verbal and written).
  • Excellent time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.


  • Very Attractive.

Method of Application
Interested and qualified candidates should send their CV to: using "Customer Care Officer" as the subject of the mail.

Note: Only qualified candidates will be contacted.